Frequently asked questions

Is Timberwise really Finnish?

In spite of its name, Timberwise is completely Finnish. The company is privately owned by Finns and its production is located in the town of Loimaa, in Southwestern Finland. Earlier, our company focused fully on exports, which is why it has an English name. Even today, we export all over the world.

What is the origin of Timberwise products’ raw materials?

Timberwise uses exclusively PEFC-certified raw materials. In the bottom and middle layer structures we use Finnish spruce, pine and birch plywood. The surface materials (oak, ash and larch) come from the EU, mainly from Central Europe. Timberwise does not use Chinese or Russian raw materials.

Can Timberwise flooring be installed with underfloor heating?

Timberwise products are well-suited for installation with underfloor heating. Read the installation instructions attentively and pay special attention to the following:

  • Floor temperature must not under any circumstances rise above +27 °C.
  • Floor temperature must not fluctuate regularly by more than 2°C (night-time electric heating)
  • The recommended installation distance of floor heating cables or carpet from Timberwise product is a minimum of 30mm. There can be either an air space (in wooden floors) or a filling layer (in concrete floors) in between.

Larch is not recommended to be installed with underfloor heating if you are not able to guarantee a permanent condition of relative humidity between 40 – 60Rh. In drier conditions cracks may appear.

Read Timberwise installation instructions for further information.

How should wax oiled floor be looked after?

By vacuum cleaning the loose dirt and wiping regularly with a damp mop. The recommended washing solution is warm water and mild detergent such as Osmo Color Wischfix and conditioning concentrate, which also conditions the floor. Timberwise parquets have UV-hardened wax oil that takes a lot of wear. Depending on wear, retreatment is only needed after several years.

Does Timberwise floor have to be treated after installation?

Timberwise floors are ready to use immediately after installation. If desired, the wax oiled floor can be treated with the Osmo Color conditioning and cleaning wax before use.

Why does the wax oiled surface sometime feel rough; does it have enough surface treatment substance?

Timberwise uses more than the usual amount of wax oil, which is why the surface may feel rougher. However, the surface becomes smoother with wear and washing.

Which underlay materials can be used under the Timberwise floor?

We recommend Timberwise underlay material, which functions as damp-proofing and soundproofing. Timberwise underlay material is sufficiently sturdy and not excessively flexible. If there is moisture in the underlay (e.g. concrete), you must choose a moisture-proof material. If you choose an underlay material other than that of Timberwise, we recommend that you contact the retailer or factory to check its compatibility with Timberwise parquet.

Is larch well-suited to floors?

Larch is valued softwood often used in interiors. The surface hardness of larch is the greatest of all softwood, so it is well suited for floors.

Will there be cracks in the Timberwise floor in winter?

Small cracks may develop in the seams when the air is dry, but thanks to the micro bevels of the floorboard they cannot normally be seen. The width shrinkage of Timberwood floors is only one-sixth of the shrinkage of a normal boarded floor.

How large an area can Timberwise floor be installed in as a floating structure?

As a rule of thumb, appr. 8 m in the board’s lateral direction and 10 m in its longitudinal direction. An expansion gap must be made for floors larger than this. When installing, at least 10 mm gap for hydroscopic changes must be left on the floor edges. When the floor width exceeds 6 meters, 1.5 mm gap for hydroscopic changes must be added per each additional meter. Different rooms should be installed as separate floors, for example, an L-shaped space is installed as two separate floors to provide adequate room for natural hydroscopic changes. If you want to avoid expansion gaps between rooms, we recommend you glue down the floor to the subfloor.